Privacy Policy

Privacy and Security Policy.

The following information about our Privacy Policy reflects the commitment of YAÑEZ Y ASOCIADOS SOCIEDAD DE SERVICIOS MAYORISTA RISTOUR SL (hereinafter RISTOUR VIAJES ), to maintain and guarantee secure business relationships through the protection of personal data, ensuring the right to privacy of each of the users of our services. In this document we explain how we use the personal data of the users of the web portal.

2. Definition of personal data

By “Personal Data” we mean any information concerning an identified or identifiable natural person. This includes, but is not limited to, first name, last name, postal and e-mail address, as well as telephone number or financial information.

3 Processing and purpose of data collected

Any personal data you provide when visiting our website will be treated in accordance with data protection regulations and will only be collected, processed and used for lawful, legitimate and informed purposes.

Therefore, we detail all the purposes for which personal data is used by RISTOUR VIAJES as data controller:

Data provided during user registration:

  • Purposes: All data collected during the registration process will be used to provide access to the services of the web, to carry out the electronic contracting requested, as well as to send commercial information through electronic means.
  • Legitimacy: The legitimate basis on which the data will be processed lies in the execution of pre-contractual and contractual measures.
  • Retention periods: Data will be retained for as long as the user has an active account and in the event that the user deletes the account for the period necessary to comply with relevant legal obligations, such as but not limited to: fiscal and tax obligations.

Data provided through the newsletter subscription form:

  • Purpose: Newsletter subscription to receive institutional information about RISTOUR VIAJES news and updates .
  • Legitimacy: The legitimate basis on which the data will be processed lies in the execution of the requested pre-contractual measures, in addition to the consent expressed with the acceptance of this data processing policy.
  • Retention periods: Data will be retained as long as the user does not cancel the subscription.

Data provided through contact forms:

  • Purpose: To respond to queries and send commercial information, as well as to include users who have contacted us by e-mail in the distribution list.
  • Legitimacy: The legitimate basis on which the data will be processed lies in the execution of the requested pre-contractual measures, in addition to the consent expressed with the acceptance of this data processing policy.
  • Storage periods: Data will be retained for as long as necessary to fulfill the request and/or until you unsubscribe from the newsletter.

RISTOUR VIAJES will inform all users of the non-mandatory nature of the collection of certain personal data, except in those fields where otherwise indicated. However, the non-completion of such data may prevent RISTOUR VIAJES to provide all those services linked to such data, freeing us from any responsibility for the non-provision or incomplete provision of these services.

It corresponds to the user the obligation to provide the data truthfully and keep them updated, so RISTOUR VIAJES reserves the right to exclude from the services and proceed to the cancellation of the service to any user who has provided false data, without prejudice to other actions stipulated by law.

4. Communication of your personal data to third parties

Your personal data will not be communicated to any third party, except to the suppliers necessary for the execution of the sales made.

In the event that it is necessary to communicate your information to another third party, or supplier, your consent will be requested.

5. Security of your personal data

RISTOUR VIAJES has a special concern to ensure the security of your personal data. Your data is stored in our information systems, where we have adopted and implemented security measures, technical and organizational, to prevent any loss or unauthorized use by third parties, for example our web portals use Https data encryption protocols.

6. Information on the Use of Cookies

By the mere fact of visiting this web portal or using the services of RISTOUR VIAJES , no personal data that identifies a User is automatically registered. However, we inform you that while browsing the Web Site “cookies” are used, small data files that are generated in the user’s computer and that allow us to obtain the following analytical information:

  1. The date and time of access to the Web, allowing to know the hours of more affluence, and to make the precise adjustments to avoid problems of saturation in our peak hours.
  2. The number of daily visitors to each section, allowing to know the most successful areas and increase and improve their content, in order to obtain a more satisfactory result for users and improve the design of the contents.
  3. The date and time of the last time the user visited the Website for analytical and statistical studies on the use of the website.
  4. Security elements involved in controlling access to restricted areas. For more information visit our cookies policy.

7. Rights of users.

All users can exercise any of the rights granted by the rules of data protection, such as the right of access, rectification, limitation of processing, deletion, data portability and opposition that assist you by writing to RISTOUR VIAJES , located in GRANADO DEL HIGUERON 2 FUENGIROLA MÁLAGA 29640 or by sending an email to info@ristourviajes.com. And in the event that you consider, you can file a complaint with the Spanish Data Protection Agency.

8. Procedures for revoking consent

Any user may revoke the consent given, such as objecting to the use of his or her information for advertising purposes, market research or satisfaction surveys. Such revocation may be made at any time (without retroactive effect). To do so, please send an e-mail to info@ristourviajes.com.

If you wish to revoke your consent to receive commercial communications by e-mail, you may also do so by clicking on the link included in the e-mail and following the instructions provided.

9. Changes to the Privacy Policy.

Our Privacy Policy may be updated due to changes and legal requirements, as well as due to improvements and changes included in the way we offer and provide our services and utilities of the application. Therefore, we recommend that you visit and access our Privacy Policy periodically, in order to have access and know the latest changes that may have been incorporated. In the event that such changes are related to the consent provided by the user, in which case you will be sent a separate and independent notification to collect it again.

If you have any questions or concerns about our Privacy Policy or would like to exercise any right or action regarding your personal data, please contact us at the following e-mail address info@ristourviajes.com.